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Customer Service

Jen's Magnetic Connection Inc. customer service goal is simple: We are committed to providing our customers' satisfaction. 


Sizing Guidelines:

  •  It is important that you get a correct measurement when ordering your jewelry.  When you measure your wrist or ankle, you do not want to take a tight measurement.  You must allow some slack in the measurement. You do not need to wear the magnetic clasp directly against the skin in order for it to work.  It is better to be a little loose rather than tight.  If the bracelet or anklet is too tight, you can flex and open the magnetic clasp and run the risk of losing your piece of jewelry. 


  • To determine the correct size for ordering a bracelet, place an index finger on the underside of the wrist and measure around the wristAND index finger.  This will give you the smallest size to order.  If you like to wear bracelets a little looser, add in 1/4 inch. 


  • For anklets, use the same guidelines as ordering a bracelet. When measuring your ankle, measure where you want the jewelry to set on the ankle. Some like the anklet to rest near the ankle and some like the anklet to rest higher up at the narrowest part of the leg. For comfort reasons, it is better not to have the anklet rest below the anklebone.


If you are looking for more information about our jewelry, please look under the STORE POLICIES section, then the FAQ's area.


Please feel free to drop us a line to share your thoughts on the site, as well as the benefits of the jewelry.  All comments welcomed. 


Contact us at Info@JensConnection.com