Jen's Magnetic Connection Inc. offers the following Returns Policy:

As each of our pieces are custom made, we are only able to offer an approved exchange on unworn merchandise.


Jen's Magnetic Connection Inc. offers the following Repair Policy:

If you have a piece of our jewelry that needs to be repaired or restrung, you can mail it in to us and we will be happy to take care of it for you.   Please collect any pieces that you have as well as the string and magnets and send it to us in a padded, bubble envelope.  Please indicate what size it should be when repaired as well as describe the bead pattern if necessary so we can make it the correct design or fill in any beads if necessary.  Please include a note reminding us what you want to have done as well as a daytime phone number in case we need to contact you with any questions.

Please send in a padded envelope with $6.00 for return shipping and handling to

Jen's Magnetic Connection Inc.

P.O. Box 185
Fairport, NY  14450-0185

We will get it fixed and sent back out to you.  (The reason for the padded envelope is that the US Postal equipment is metal and the jewelry will stick to the equipment when it is sorted and we will get an empty envelope and not receive anything to repair.)

Jen's Magnetic Connection Inc. offers the following Resizing Policy:

If you have a piece of jewelry that needs to be resized, you can mail it in and we will be happy to adjust it for you.  Please send it in a padded, bubble envelope and include a note indicating what size it should be (see sizing guidelines below).  Please include a daytime phone number in case we need to contact you with any questions.

Please include $6.00 for return shipping & handling and send to

Jen's Magnetic Connection Inc.

Attn:  Jen Buscemi

P.O. Box 185
Fairport, NY  14450-0185

We'll get it resized and sent back out to you.  

(The reason for the padded envelope is that the US Postal equipment contains metal.  The jewelry will stick to the equipment when sorted and we'll end up with an empty envelope and not receive anything to fix.)

Sizing Guidelines:

It is important that you get a correct measurement when ordering your jewelry.  When you measure your wrist or ankle, you do not want to take a tight measurement.  You must allow some slack in the measurement. You do not need to wear the magnetic clasp directly against the skin in order for it to work.  It is better to be a little loose rather than tight.  If the bracelet or anklet is too tight, you can flex and open the magnetic clasp and run the risk of losing your piece of jewelry. 

To determine the correct size for ordering a bracelet, place an index finger on the underside of the wrist and measure around the wrist AND index finger.  This will give you the smallest size to order.  If you like to wear bracelets a little looser, add in 1/4 inch. 

For anklets, use the same guidelines as ordering a bracelet. When measuring your ankle, measure where you want the jewelry to set on the ankle. Some like the anklet to rest near the ankle and some like the anklet to rest higher up at the narrowest part of the leg. For comfort reasons, it is better not to have the anklet rest below the anklebone.